FAQ
-
What materials do we use?
We take immense pride in our commitment to using only the highest quality materials in all our products. Our focus is not merely on cutting costs to satisfy profit margins, but rather on enhancing the overall experience of our products for our customers. Typically, we use 100% cotton, where possible, and polyester for water resistant materials.
-
Do you do student discount?
While we don’t have a direct student discount program, we’re excited to offer you a special deal! Since you’ve found this page, you can use the code STUDENT15 at checkout to enjoy 15% off your purchase. Happy shopping!
-
How long is shipping?
Typically, it takes around 1-2 days for items to be shipped out from our facility. However, the entire process, from the moment you place your order to the time it arrives at your doorstep, usually spans between 1-5 days on average. This timeframe includes order processing, quality assurance, packaging, and the actual shipping duration.
However, this may be longer in sale periods. -
Do you ship internationally?
Yes, we are pleased to offer shipping to numerous countries within the EU as well as to various international destinations. However, please note that shipping costs, product availability, and delivery times can vary based on the specific location.
-
How do I track my purchase?
Once your order has been shipped, you will receive a confirmation email from us. This email will contain a tracking number, which is essential for monitoring the progress of your shipment. You can use this tracking number in a couple of ways: track the item via our email portal, or simply use the tracking number on your courier.
-
How do I return items?
At Blanca Studios, we are committed to ensuring a fair and transparent returns policy that safeguards your rights as a valued consumer. We understand that sometimes a product may not meet your expectations, and we want to make the return process as smooth and hassle-free as possible.
To initiate a return, please use the dedicated portal linked in your original confirmation email. This portal will guide you through the necessary steps to complete your return efficiently. If you encounter any issues or prefer a more personal touch, feel free to reach out to us directly via email at hello@blancastudios.com.
Pease be aware, all returned items require the original tag to be attached, and all products are unworn.